How to contact support

We are dedicated to providing exceptional support whenever you need it. Our team is available 24/7, 365 days a year, ensuring that assistance is always just a click or call away. Whether you prefer in-product chat, email, or phone support, our knowledgeable and friendly staff are here to help you resolve any issues promptly and efficiently. Your satisfaction is our priority, and we're committed to making your experience as smooth as possible.

In product chat

For the quickest and most efficient support, we recommend using our in-product chat feature. Simply click the chat icon available on every page within our platform to connect directly with our analyst team. You will receive a response within a few minutes. Our analysts are ready to assist you with any issue, from security investigations to understanding analytics, helping with Hunt Lab queries, or remediations.

After clicking on the chat icon, you can access old chats or click Send us a message to start a new chat.

Email support

You can contact the SenseOn SOC via email for any escalation or question. This email would have been shared with you during your onboarding process along with any critical escalation phone numbers for SenseOn.

If you do not have these or require any assistance please contact [email protected], or your account executive or customer success manager

Phone support

While we offer phone support, the contact number is not publicly available. To access phone support, you will need to reach out to your SenseOn Customer Success manager, who will provide the details. If you do not have your Customer Success manager's contact details, please use our in-product chat or email support, and they will assist you.